About

FAQ

• Where is the store based?

  Emeryville, CA

• Do you accept orders placed outside of the US?

  Yes, we currently ship to select countries outside of the US. Unfortunately, if you get the postal rate of $500, we do not currently ship to your country. Please contact our Customer Support email if you would like to inquire about shipping to your country.

• How long will it take to receive my order?

  Once shipped, most domestic orders take anywhere from 2 to 10 business days.

  International delivery times may vary between 2 and 12 weeks. International packages will have to pass through Customs (which can hold packages for extensive periods of time). The Customs Bureau in your country may charge a duty on your package. We try to accurately value the cost of goods in your package and cannot be responsible for additional charges levied by your local Customs officials.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.